AI advisor for theServiceNow ecosystem.

Twelve years in the ecosystem. Currently focused on the AI refactor.

01 / Currently buildingWhat I’m working on

Catalyst SN

AI readiness for ServiceNow customers. Methodology and tooling for the agent refactor. Assess, modernize, activate, govern.

catalyst-sn.com→

Advisory engagements

Operator-side advisory for ServiceNow ecosystem teams on AI agent governance, AICT registration, and the architectural problems that show up when AI hits production platform code.

How the work happens→

The thesis

A living document on how AI is rewriting enterprise work. AI strips the repeatable work and rewards the work humans do best: judgment, trust, the stitch across systems. Backed by SN's CX Shift study (34,000 voices, 2026).

Read it→

Oasis

The memory and identity layer underneath every AI I use. Built it for myself. Customer zero on every change before it reaches client work.