Twelve years inside ServiceNow.
Now building Catalyst.

Across INRY and Deloitte Digital. Built the CSM and SPM practices at INRY. Watched ServiceNow become the system of record for the enterprise from inside the delivery chain.

Polarity Ventures is where the work happens now. Catalyst is the ServiceNow agent adoption offer: guided review, product tour, adoption plan, Wave 1 work, and governed workspace. Advisory engagements pressure-test the methodology against real estates. The thesis is the working notebook in public. Oasis is the proof system underneath all of it.

Pattern recognition from a decade of platform adoption now applied to what agent adoption actually requires from an enterprise platform.