Advisory
Operator-side advisory
for ServiceNow and AI.
Twelve years inside the ServiceNow ecosystem, applied to the programs enterprises struggle with most: migrations, architecture, governance, and go-to-market. I take contract delivery engagements as well as advisory scopes, and the platform work runs across ITSM, CSM, SPM, HRSD, and GRC. I keep the work selective and hands-on. Everything gets written down and tested against real ServiceNow instances.
AI adoption strategy
Exec and board framing of the agent migration: platform, data, governance, and operating-model decisions for ServiceNow leaders.
Architecture and governance review
ACL boundaries, idempotency, audit trail, AI Control Tower registration, and drift detection before AI hits production platform code.
AI readiness and adoption
A straight look at where you actually are. Deterministic automation first, then agents. ROI baselined before anything ships and reviewed after go-live.
Partner and team enablement
Selective support for SI partners and platform teams absorbing the adoption motion: review, plan, execution workspace, governance trail.